Refund Process for Box 73

Hi,

First of all, thank you for your patience. While it is unfortunate that the items ordered were not able to arrive on our PH Address due to negligence by the previous shipping company, we will ensure that you will be receiving an item or in monetary form from us.

To give more context, we used MSE Cargo as our forwarder. However, we haven't received any updates from them for the past few months as well as our contact from their company is unreachable despite multiple follow-ups. We are suspecting that they have already abandoned the shipment to the Bureau of Customs and have no plans to submit the necessary documents to release the containers with our box. Hence, we decided to proceed with the refund / change of item from our on-hand.

For full details, you can check it here:

For transparency, here is the list of orders under this box:

GH3776
GH3777 ** Partial as some items were already delivered
GH3778
GH3783
GH3785
GH3788
GH3793
GH3798
GH3799
GH3800
GH3801
GH3805
GH3808 ** Partial as some items were already delivered
GH3809
GH3811
GH3812
GH3813
GH3814
GH3815
GH3816
GH3818
GH3819
GH3821
GH3822
GH3823
GH3826
GH3828
GH3829

To proceed, please refer to the refund form. We are encouraging everyone to fill-out on or before  March 15, 2026. After which, we will not be entertaining refunds nor change in item.

Let us know if you have further questions.

Thank you.
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